This Privacy Policy (“Policy”) describes how Yogidigitech Private Limited (referred to as “Company”, “we”, “us”, or “our”), which owns and operates the platform brand Rentzoi (accessible via mobile application, website, and physical handover desks), collects, processes, stores, discloses, and protects your personal information.
By accessing, downloading, registering, or using Rentzoi, you consent to the collection and processing of your personal data as outlined in this Policy. If you do not agree with any part of this Policy, please discontinue using our Platform immediately.
Information We Collect
A. Information You Provide Directly
- Identity & Contact Details: Full name, phone number, email address, physical address, and emergency contact details.
- Statutory Identification & KYC Records: Copies and numbers of your government-issued Driving License (DL), International Driving Permit (IDP), Aadhaar Card, Passport, or Voter ID used exclusively for driver eligibility checks and local administrative compliance.
- Payment & Financial Details: Billing address, transaction history, and partial payment credentials processed securely via RBI-authorized payment gateways. Rentzoi does not store your full credit/debit card numbers, CVV, or net banking passwords.
- Health Declarations & Physical Suitability: Voluntary declarations of physical fitness, medical history, or contraindications submitted when booking high-intensity adventure sports.
- User Content: Reviews, ratings, customer service chat logs, and queries submitted to our support team.
B. Information Collected Automatically
Real-Time Geolocation Data
- From your mobile device: Location data when you search for nearby rental hubs, accommodations, or yoga sessions, with your permission.
- From rental vehicles: Real-time GPS coordinates, speed, route logs, and ignition status of rented two-wheelers for theft prevention, geofence compliance, and emergency assistance.
Device & Technical Data: IP address, operating system, device identifiers (IMEI, advertising ID), browser type, network provider, crash logs, and app performance metrics.
Usage Data: Pages viewed, search history, clickstream data, and interaction timestamps within the Rentzoi app and website.
Legal Basis and Purpose of Processing
We process your personal information strictly for clear, lawful purposes:
| Purpose of Processing | Category of Data | Lawful Grounds |
|---|---|---|
| Account Creation & Service Delivery | Name, phone number, email | Performance of Contract |
| Two-Wheeler Eligibility & Handover | Driving license, government ID, live selfie | Compliance with the Motor Vehicles Act & fraud prevention |
| Fleet Security & Incident Management | Vehicle GPS data, telematics, speed | Legitimate Interest & public safety |
| Booking Accommodations & Activities | ID details, guest names, dates | Facilitation of service contract |
| Safety & Medical Compliance for Sports | Medical fitness declarations, age | User vital safety & legal duty of care |
| Customer Support & Grievance Resolution | Communication records, booking logs | Legitimate Business Interest |
| Transactional Alerts & Updates | Phone number, SMS/WhatsApp, push tokens | Contractual notifications & service updates |
| Legal, Police & Tax Compliance | Invoices, KYC logs, accident records | Legal obligation under Indian law |
How We Share and Disclose Your Information
We do not sell, rent, or trade your personal data to third parties for independent marketing. We share data only with trusted entities on a need-to-know basis:
Telematics, Vehicle Tracking & Safety Monitoring
All vehicles rented via Rentzoi are fitted with GPS telematics devices:
Active Monitoring
Telematics systems track location, speed, distance traveled, and sudden impacts.
Purpose
Fleet tracking is deployed strictly to locate vehicles during mechanical breakdowns, enforce mountain speed advisories, verify return locations, and retrieve lost or stolen assets.
Data Retention
Fleet telematics data is tied to your trip profile during the rental period and archived for a limited duration to resolve subsequent challans or insurance claims.
Data Storage, Retention, and Security
Location of Data
All personal and transactional data is stored on secure cloud servers located within the territory of India.
Retention Policy
We retain your data as long as your Rentzoi account remains active. Transaction logs, vehicle handover records, and KYC copies are retained for up to 7 years to comply with statutory taxation and legal liability requirements under Indian law.
Security Safeguards
We deploy industry-standard technical measures, including SSL/TLS encryption for data in transit, AES-256 encryption at rest, role-based access controls, and regular vulnerability audits to protect your data.
Your Rights Under the Digital Personal Data Protection Act (DPDPA)
As a Data Principal under Indian law, you have the following rights:
- Right to Access & Summary: You may request a summary of the personal data processed by us and the third parties with whom it has been shared.
- Right to Correction & Erasure: You can update inaccurate data or request the deletion of non-statutory personal data when it is no longer required for the purpose it was collected.
- Right to Withdraw Consent: You may withdraw previously granted consent, such as promotional communications or app location tracking, at any time through app permissions or by writing to support.
- Right of Grievance Redressal: You have the right to register complaints regarding the handling of your data with our designated Grievance Officer.
Cookies and Tracking Technologies
The Rentzoi website and web apps use essential, functional, and analytical cookies:
- Essential Cookies: Necessary to keep you signed in and maintain active cart/booking sessions.
- Analytics Cookies: Help us understand user flow, page speed, and navigation bottlenecks to enhance app performance.
You can configure your browser to block or alert you about cookies; however, some sections of the booking portal may fail to function correctly without them.
Third-Party External Links
Our platform may feature links to external websites, third-party payment gateways, or map services. Rentzoi has no control over and assumes no responsibility for the content, privacy practices, or policies of third-party platforms. We encourage you to review their policies independently.
Updates to this Privacy Policy
We may periodically revise this Privacy Policy to reflect modifications in platform services, operational infrastructure, or statutory Indian regulations. Whenever material changes occur, we will update the “Last Updated” date at the top and notify users via an in-app banner, email, or WhatsApp/SMS alert.
Grievance Redressal & Contact Information
In compliance with the Digital Personal Data Protection Act, 2023 and Rule 5(9) of the Information Technology Rules, 2011, if you have any questions, concerns, or grievances regarding the processing of your personal data, you may contact our designated Grievance Officer: